Terms & Conditions

Effective Date: June 4, 2025

Business Name: Integrity Elite Travel Group, LLC dba Integrity Elite Travel

California Seller of Travel #: 2159198

Website: www.IntegrityEliteTravel.com

1. Agreement

By accessing or using this website and our services, you agree to the following Terms & Conditions. If you do not agree, please discontinue use of our site and services immediately.

These Terms form a binding agreement between you (“Client,” “Traveler,” or “You”) and Integrity Elite Travel Group, LLC dba Integrity Elite Travel (“IET,” “We,” “Us,” or “Our”).

2. Website Use & Access

By accessing or using this website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

Use the site in any way that violates applicable laws or regulations.

Attempt to gain unauthorized access to the website, its server, or any connected systems.

Copy, reproduce, or distribute website content, including images, text, and branding, without written permission from Integrity Elite Travel.

Use the website to make false or fraudulent inquiries or bookings.

Integrity Elite Travel reserves the right to suspend or terminate access to the website for any user who violates these Terms, engages in misuse, or interferes with site functionality or security.

All website content is provided for informational purposes only and is subject to change without notice.

3. Scope of Services

Integrity Elite Travel provides professional travel planning and booking services including, but not limited to, cruises, resorts, tours, destination weddings, group travel, and vacation packages.

We act solely as a booking agent between you and travel suppliers such as airlines, hotels, cruise lines, tour operators, and insurance companies (“Suppliers”). All reservations are subject to each Supplier’s terms, conditions, and policies.

4. Booking, Payments & Fees

A deposit or full payment may be required at the time of booking. Payment requirements vary by Supplier.

Destination wedding clients are subject to planning and consulting fees, which are non-refundable once paid unless otherwise agreed in writing.

Refunds for Supplier services are governed exclusively by the Supplier’s terms. Integrity Elite Travel does not control refund timelines or policies.

Prices are subject to change until paid in full and confirmed in writing.

Clients must review all travel documents upon receipt for accuracy, including names, dates, and itineraries.

Accepted Payments:

Payments may be made directly to Suppliers or through our authorized merchant account (Square). By authorizing payment, you agree not to initiate chargebacks or payment disputes without first contacting IET for resolution.

5. Chargebacks & Disputes

By making a payment to Integrity Elite Travel, you agree:

You will not initiate a credit card dispute or chargeback without first contacting IET for good-faith mediation.

In the event of a dispute, both parties agree to attempt mediation before pursuing arbitration or legal action.

Unauthorized chargebacks, disputes, or reversals may result in additional collection and legal fees charged to the client.

6. Cancellations, Refunds & Supplier Policies

Cancellations are governed by each Supplier’s individual policy.

Integrity Elite Travel is not responsible for any penalties, fees, or refund delays.

CGroup & Destination Wedding Bookings

lients are encouraged to purchase travel protection insurance to safeguard against trip interruptions, cancellations, or unforeseen events.

Clients who choose to decline travel insurance assume all risks for loss, delays, or non-refundable expenses.

7.  Group & Destination Wedding Bookings

A single point of contact (group leader or wedding coordinator) must be designated for all group bookings to ensure accuracy and consistency.

Name Change Policy: Requests require 72 business hours to process.

Room or Date Change Policy: Requests require 5–7 business days for processing and are subject to Supplier availability and approval.

Price Match Policy: IET will make every reasonable effort to request a Supplier price match, provided the competing quote is identical in every respect (same Supplier, dates, room category, occupancy, and terms).

8. Travel Requirements & Client Responsibilities

Travelers are solely responsible for ensuring they meet all entry, passport, visa, vaccination, and health requirements.

Integrity Elite Travel assumes no responsibility for denied boarding or entry due to incomplete documentation.

It is the client’s responsibility to verify travel dates, flight times, accommodations, and all itinerary details.

9. Third-Party Services & Excursions

Integrity Elite Travel may provide information or links to third-party excursions, tours, transfers, or activities.

We are not responsible or liable for any damages, injuries, losses, or dissatisfaction resulting from participation in these independent services.

All concerns or claims must be directed to the Supplier providing the service.

10. Limitation of Liability

Integrity Elite Travel acts solely as an intermediary between you and travel Suppliers. We do not own, operate, or control any Supplier.

We are not liable for:

Supplier defaults, bankruptcies, or failure to deliver services;

Acts of God, natural disasters, pandemics, government actions, labor strikes, or acts of terrorism;

Loss, injury, delay, or damage to persons or property.

Our total liability shall never exceed the amount of commission or service fees earned for your booking.

11. Travel Insurance

Travel insurance is strongly recommended for all clients.

If declined, clients acknowledge that they are solely responsible for any losses, cancellations, delays, injuries, or expenses incurred.

12. Intellectual Property

All website content—including logos, images, copy, branding elements, and trade names (“Integrity Elite Travel,” “Integrity Elite Charities,” “The Travel Doctor”)—is the property of Integrity Elite Travel Group, LLC.

No content may be copied, reproduced, distributed, or used without our prior written permission.

13. Testimonials & Media Use

By submitting testimonials, reviews, or by tagging Integrity Elite Travel in social media posts, clients grant us permission to use these materials (including photos, videos, or comments) for marketing purposes, unless consent is revoked in writing.

14. Privacy & Data Use (California CCPA Compliance)

Integrity Elite Travel respects your privacy and complies with the California Consumer Privacy Act (CCPA).

Personal information (name, contact info, travel preferences, payment data) is collected solely for booking and communication purposes.

We do not sell or share your personal information with unaffiliated third parties.

You may request deletion or review of your personal data by emailing stacey@integrityelitetravel.com

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Our website may use cookies for analytics and performance.

By using this site, you consent to our data collection and use as outlined above.

15. Dispute Resolution

All disputes, claims, or controversies arising from or relating to these Terms, or your use of our services, shall be resolved as follows:

Mediation First: Both parties agree to attempt good-faith mediation before pursuing legal remedies.

Binding Arbitration: If mediation is unsuccessful, disputes shall be settled by binding arbitration administered in Contra Costa County, California in accordance with the rules of the American Arbitration Association (AAA).

Governing Law: These Terms are governed by and construed under the laws of the State of California, without regard to conflict-of-law principles.

16. Updates to These Terms

These Terms & Conditions may be updated periodically. Updates are effective immediately upon posting.

Please review this page regularly to stay informed of any changes.

17. Contact Information

For questions, concerns, or requests regarding these Terms, please contact:

📧 Email: stacey@integrityelitetravel.com

📍 Mailing Address: 5397 Mountain Ridge Way, Antioch, CA 94531

📞 Phone: (925) 303-0619